The online consumer always seems to be in a hurry. The buying process starts by searching the web for the desired product. Numerous website links are opened by the consumer without even reading anyone of them. Once all the websites are opened by the customer, the next step is to review the most suitable product referred by his friends or family members, and then the selection process starts.
The Online customer never shows satisfaction, he/she will find errors in any website. One cannot predict the specific requirement of a digital consumer.
When a website is visited the first thing which is observed is the layout and the design process. The management of the website and easy navigation helps the consumer in finding the desired product. A Digital consumer needs the perfect graphical representation of the product presented to him in the form of a video or 3D image. A video or an image can demonstrate the product in an effective manner. The Design process must be kept simple and appealing to the customer.
Customers want specific product descriptions. The consumer will examine all the positive and negative traits of a product. All the factors will come into consideration including its benefits and disadvantages. The analysis process never ends.
For instance, if a customer wants to purchase a laptop or a smartphone. The customer analyzes all the positive and negative features of the product. How much this laptop or smartphone is going to solve my problem? What is the warranty of it? What are the things or symptoms that can harm this product? Only after finding all the solution to his answers, the customer makes a decision of purchasing the product.
The customer can be thought as a mother who wants to safeguard her children from all the consequences. In the same manner, the customer will remain cautious before buying the product. After carefully examining the pros and cons of the product, the customer will take the final decision.
A digital consumer will force the seller to give warranty for the product and replace the product in case of damage.
The websites must make the online buying process simpler. So, that a single customer makes repeated purchases from the same online shop. Proper information must be provided with the correct product specification. Furthermore, payments methods should be made simpler. As it will facilitate the customer. The main aim should be to build a good customer relationship, not selling the product.
The above process tells you about the psychology of an online consumer. It becomes difficult for sellers to satisfy their customers. You must apply these methods on your website to attract the customers and gain traffic to the website and best regards for your business.