GREENBRIER (KATV) –
When we entered this century no one really knew how important connectivity to the World Wide Web would become.
Slow or no internet connection has many customers of a Faulkner county provider complaining to Seven-On-Your-Side tonight.
Some say they can’t finish homework. Others say they can’t pay bills. And some miss their favorite TV shows or sporting events.
In 2018…slow connection speeds can make life very frustrating.
“Like I watched the Razorback game with this kind of picture a few weeks ago,” says Mike Phillips of Greenbrier while looking at a snowy TV screen.
Phillips’ internet provider is Cable South Media 3.
Phillips says there are times of day…usually between 5:00 and 10:00 pm…when using the internet or watching some TV channels becomes almost impossible.
“I’ve called several times to Media 3 to get that fixed and they just basically say it is a network wide problem,” says Phillips.
“We have to have internet for basic functions,” says Lisa Simpson of Faulkner county. “I pay bills online. My husband does some scheduling online for his work. My kids are in Greenbrier schools and they have assignments that are due in Google classroom and they have to be done online.”
Simpson and her family live in a coverage area gap between Conway Corp to the south and Windstream to the north. She says Cable South Media 3 is her only option.
The Louisiana-based company says it is the 91st largest cable provider in the United States and claims nearly six thousand customers in the Greenbrier area.
The local office is closed but there are a pair of technicians assigned to work the entire service area.
“From what I understand from the technicians the equipment hasn’t be upgraded in years,” says Simpson. “They’ve taken on more and more customers. When it used to be Alliance they didn’t have the customer base that they have now. They’ve taken on way too many people and they can’t provide the service. But yet…they still take our money every month.”
Cable South Media 3 also serves customers who live in or near several Arkansas communities including Crossett, Fordyce and Clinton.
Our attempts to contact Cable South Media 3 for a reaction to these complaints have so far been unsuccessful.
Air date: October 4th, 2018