Sometimes your internet connection just seems like an old dial up line. I will offer a couple things you can try to remedy the situation before calling your provider and wasting half of your day on hold.
The internet slows down from time to time, it’s just a way of life. I do have to say, that over the past year, I have noticed a great improvement as the providers get more fiber optics out there, equipment has been upgraded, and as a result bandwidth has been widened. There can be many causes for slow internet; car accident, thunderstorm, system maintenance, and even the kids in the neighborhood all coming home from school and hopping on MySpace at the same time. I will offer a couple things you can try to remedy the situation. though, the problem can be right in your home. Your equipment may have been running for months without being reset and your computer can be bogged down with useless internet files. Below I will show you how to reset you equipment, to clean out your internet browser see my previous article titled: “Speed Up Your Internet Browsing in Internet Explorer and Safari”.
So before getting on the phone, calling your internet provider, pressing 1 for English or 2 for Spanish, then going through 48 different menus eventually to be put on hold for a live operator, follow these simple steps first. This is what they are going to talk you through anyway when a “live” person finally does pick up the phone.
You either have cable or DSL internet. Cable comes through the same line that your TV does, DSL comes through your phone line. Both enter your home, then go directly to a cable or DSL modem. This translates the signal for use. You may also have a router connected. Cable usually requires you to have your own router, where some DSL providers have a router built right into the modem. The router lets you connect multiple devices to the same internet connection.
Let’s reset your equipment. If you have only a modem, unplugged the power for 10-15 seconds, plug it back in and when all the lights come back on, test your internet from your computer. If you have a modem and a router, unplug both pieces of equipment for 10-15 seconds, first plug in the modem, wait for all of the lights to come on, then plug in the router and also wait for it’s lights to come on. This process clears the memory on both devices. 9 out of 10 times, this will be successful in solving your slow internet issues. Follow this procedure after a power outage if you are having problems as well. Sometimes the router will come up before the modem and both need to be reset in the correct order.
You can test your internet speed at http://www.speedtest.net to assure you are getting what you are paying for from your provider. It’s free, easy, and pretty accurate.