When you introduce your business to the customers, you must think that your business is at high quality. Businesses like restaurants, gaming shops, mini-stores, fashion shops, boutiques and others are competing against their own competitors in order to be on the top of the mountain. Every business has their own problems, and they need to solve it by themselves. For example, if you have a restaurant business and your customers are complaining about the taste of your spaghetti, that is a common problem.
The customer can file you a lawsuit if your food or menu has a bad taste or something that makes it dangerous to consume, and you should be aware of it. If your business was one of those that were being complained, you have no choice but to take action in solving the problem. Another example would be the gaming shops. Customers are expecting that they have no problems in playing online and local area network (LAN) games like Warcraft and Counter Strike. The owner of the gaming shop has the responsibility of its employees and everything when there are problems and complaints from their customers about the environment.
The same thing goes to cable internet providers. Here are some of the common problems that needs to be resolved:
1. Speed. This is one of the main problems of your internet. If your speed is slow, there is a greater chance that the customers may be frustrated and would shift to another internet cafe. The internet cafe is not to be blamed in terms of speed, because they can report into their cable internet service provider about it. The cable internet provider will be the ones to take action of the problems experienced by your gaming cafe about the speed and interruptions of the internet connection.
2. Lack of discipline. This is another common problem with the cable internet providers. If they will show their lack of discipline on providing their services, it might result for the gradual decrease of the customers and gaming cafes who subscribed with their respective cable internet provider.
3. Unreasonable price. As an owner of an internet cafe, you are concerned with the price offered by your cable internet provider. If the price is too much expensive but gives you low quality performance, you can say that they’re telling a lie that their service is very high quality than other competitors. You can file a complaint or lawsuit against your provider for this problem.
4. Promises are made to be broken. Not all businesses are perfect, and this is normal for us. But there are times that a cable internet provider that the maintenance will end on a specific time or day, will be delayed for no reason. If you have a reason why anything is delayed, the customer might appreciate it. If there’s no specific reason for any promise made by the internet service provider, customers will begin to doubt on using their services.
These are some of the problems that are common to experienced users of their cable internet provider. If the customers are experiencing any problems on the cable internet provider, they need to take action immediately or else they will lose their trust on using them for good.