T-Mobile will pay $17.5 million after outages knocked out 911 nationwide for 3 hours.
(Photo : Andrew Burton | Getty Images News) T-Mobile settles with FCC for $17.5M over 911 outages.
T-Mobile agreed to pay a $17.5 million fine to the Federal Communications Commission to resolve charges brought against the carrier for two 911 outages last summer that prevented customers from reaching emergency services for three hours, the FCC said in a statement on Friday.
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USA Today reported that every hour, some 27,400 calls are placed nationwide to 911 call centers. There were two nationwide T-Mobile outages on Aug. 8, 2014, during which time many of the mobile carrier’s then 50 million subscribers were unable to reach first responders. The FCC charged that the incidents could have been prevented if T-Mobile had installed proper safeguards to its 911 system. The agency also said that T-Mobile failed to alert 911 call centers affected by the outage.
In addition to paying the fine, T-Mobile is obliged to identify and protect against flaws in its operations that could lead to future 911 outages.
“The Commission has no higher priority than ensuring the reliability and resilience of our nation’s communications networks so that consumers can reach public safety in their time of need,” FCC Chairman Tom Wheeler said in a statement. “Communications providers that do not take necessary steps to ensure that Americans can call 911 will be held to account.”
“The safety of our customers is extremely important and we take the responsibility to provide reliable 911 service very seriously,” said a T-Mobile spokeswoman. “We have made significant changes and improvements across a number of our systems since last year, and we will continue working to improve these critical systems with our partners to provide the standard of service our customers rightly expect from T-Mobile.”
For a company like T-Mobile which is trying to lure in new customers by offering its own spin on plans and which doesn’t yet have a network that competes with the likes of Verizon and AT&T, customer trust is extremely important for the company, Tech Times wrote. It is likely that the outage will have somewhat of an impact on the trust that customers have in T-Mobile.
Tags : T-Mobile, FCC, 911 Outages
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