SLA comes into picture if you are accessing a service being delivered by a third party. Under this circumstance you should have a legally binding Service Level Agreement (SLA) in place to have a clear understanding of what you are getting and at the same time you can also take action if you are not enjoying the service you have asked for.
What Is Service Level Agreement (SLA)
The SLA is a legal bond between the outsourcing vendor and a company. It is a document that elucidates your services and its levels in a specific manner, along with the details of the agreement, and its terms and conditions.
What is IT Service Management?
Today’s businesses are increasingly delivered facilitating information technology. Business and IT management require guidance and backing on how to manage the IT infrastructure in order to catapult quality and functionality in a cost effective manner. IT Service Management it view things from the customer’s perspective, i.e. IT is a service bond that the customer receives.
How IT Service Management is Beneficial
Information technology segment is soaring now-a-days. Nonetheless, connectivity does not solve the entire problem and this fact cannot be ignored. But, the availability of cost-effective IT management service opens doors for network problem solutions. Internet connectivity equipped with high quality IT service management is a winning combination leading to an increasingly competitive, technological future for the entire world to enjoy. The major IT Service Management benefits include:
– The IT service management professionally streamlines troubleshooting by analyzing the effect of application performance troubles on various locations, end users, Service Level Agreements along with business processes.
– It also conducts proactive application monitoring by monitoring system and application health and takes corrective measures before it affects end users.
– It separates performance troubles to the server, network, client or application tier.
– It ensures that any new application will address performance expectations post implementation.
– It takes well informed decisions pertaining to investments as well as utilization of infrastructure.
Entering into a Service Level Agreement (SLA) is an imperative and complex procedure. It needs to be handled with ample expertise and attention. Service Level Agreement helps follow proper principles to support sound industry governance that can be underpinned with human and technical terms and resources. To equip the business strategies with improved professionalism and survive in the dynamic market of global economy, there is no alternative to Service Level Agreement.