There is no doubt some courier jobs have been created as a direct result of the recent increase in Internet shopping. This doesn’t just apply around Christmas time anymore – it affects volumes throughout the year.
While, in the past, the downside to Internet shopping (from the customer’s point of view) was the uncertainty of when a delivery would arrive, this is now becoming a thing of the past. Some companies are already using technology to optimise delivery times. Here we can see how this cutting-edge technology is making the world of difference.
Delivery slots and timings are more accurate
Some transport companies are now using more detailed information on their courier jobs to alert customers as to when a delivery is likely to arrive. A text could be sent the day before, and then a customer will receive an update the next morning complete with a web link, enabling them to track their parcel live online. The driver could be making delivery number 16, while the customer is number 34, for example, and as the driver gets closer the screen updates. Any company using this technology allows their customer to gauge, within about five minutes, when they’ll get a knock on their door.
No more day-long delivery slots
In the past it was deemed convenient if you could narrow things down to AM or PM. With the technology mentioned above, the customer is able to narrow things down a lot more. This means they can pop out if need be and still keep an eye on how close the driver is to their home. They can ensure they’re back in plenty of time and still get other things done during the day as well.
Courier jobs will see fewer non-delivered parcels
One of the most frustrating things about courier jobs is the number of parcels that go undelivered. This is particularly annoying for the driver who is paid per parcel delivered – the more undelivered parcels they get, the less financially successful their day will be. By providing the customer with accurate information that narrows things down to a much smaller time slot, the instance of undelivered parcels should naturally reduce. Even if the live technology updates mentioned above are not given, it is still possible to reduce things down to a timeslot of about one or two hours in many instances.
As you can see, technology certainly does allow people to shop online with more confidence. However it also allows the transport companies to provide an even better service. The smart operators have, therefore, positioned themselves ahead of the competition and look set to continue expanding their businesses as a result. Who knows where this might lead us in the future?