UPDATE: Frontier crews have repaired fiber-optic cables and Internet services are restored. Frontier expects to complete all repairs by tonight, with all remaining services in Idaho and Montana fully restored, according to an email from Javier Mendoza, vice president of corporate communications and external affairs for Frontier.
Landline telephones and internet service for Frontier customers are down in Lincoln County and northern Idaho today.
A fiber optic line was cut in Idaho according to a sign posted in the Libby office of Frontier Communications, The outage may prevent customers from calling or receiving calls from phone numbers outside of the 293 and 295 areas.
Repairs are estimated to be completed by late tonight, accoding to the sign.
A press release from Javier Mendoza, vice president of corporate communications and external affairs for Frontier, stated that the outage was caused by a logging truck that impacted, dragged and severed a fiber optic cable near Bonners Ferry.
Frontier crews are working as promptly as safety will allow but there is currently no estimated time of repairs, the release states. We thank our customers and the communities we serve for their patience as our Frontier team works diligently to restore service.
The release from Mendoza stated that service was out in northern Idaho and around Bonners Ferry. It did not speak to the Montana outage.
The outage also affected the Yaak area, according to posts on the Lincoln County Sheriffs Office Facebook page.
Montana Sky Networks, which also services the Libby and Troy areas with Internet, said their services for that area were not affected.
Frontier customers are serviced through a fiber optic line coming from Bonners Ferry. Montana Sky has its own fiber optic line that comes from the east into Libby and their service in the Troy area is provided through a wireless relay.
The Sheriffs Office and Frontier could not be reached by phone because of the outage.