Comcast announced Thursday that it will continue providing 60 days of free Internet service to new, eligible Internet Essentials customers through 2020.
Originally set to expire June 30, the free offer will now be available through the end of this year in an effort to continue to provide internet access to families as school systems make plans for instruction in the fall, according to a release from Comcast.
In addition, Comcast will continue to waive, through the end of the year, the requirement that customers not have a past due balance with Comcast to qualify for the free offer.
“For almost a decade, Comcast has been helping to level the playing field for families in need so they can benefit from all the Internet has to offer,” said Dana Strong, president of Xfinity Consumer Services.
“Now more than ever, connectivity has become a vital tool for families to access educational resources for students, important news and information about their community and the world, telehealth applications or to stay in touch with family and friends,” Strong said.
Since 2011, Internet Essentials has connected more than 2 million low-income families to the Internet, serving approximately 8 million people, the release stated.
During that period, the program has grown from focusing on bridging the “homework gap” for school-age children to being deeply invested in providing digital equity.
The program, which offers low-cost, high-speed Internet service for $9.95 a month plus tax, also provides multiple options to access free digital skills training in print, online, and in person. In addition, customers have the option to purchase a low-cost Internet-ready computer.
Internet Essentials is structured in partnership between Comcast and tens of thousands of school districts, libraries, elected officials, and nonprofit community partners. Individuals and organizations interested in becoming a partner can visit https://partner.internetessentials.com to order free collateral materials that will also be shipped free of charge.
Applicants for Internet Essentials can go to www.internetessentials.com using any web-connected device, including mobile phones. The accessible website also includes the option to video chat with customer service agents in American Sign Language. In addition, there are two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish.
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