Reacting to the coronavirus crisis, Comcast has announced a series of measures designed to lighten the burden on its customers.
Low-income customers who sign up for Comcast’s $9.95-a-month Internet Essentials package will not be charged for the first two months.
Meanwhile, all new and existing Internet Essentials subscribers will see their download speeds upped to 25 mbps, and upload speeds increased to 3 mbps, which Comcast says will be permanent going forward for no extra charge.
To ensure continuity of service, it is also pledging not to disconnect a customer’s internet service or assess late fees “if they contact us and let us know that they can’t pay their bills during this period.”
Even if you’re not a Comcast customer, you’ll be able to take advantage of its Xfinity WiFi hotspots dotted across the country, which the company is making free to all.
The communications giant also announced that it will lift the data caps on all of its internet customers for the next 60 days.
“With so many people working and educating from home, we want our customers to access the internet without thinking about data plans. While the vast majority of our customers do not come close to using 1TB of data in a month, we are pausing our data plans for 60 days giving all customers Unlimited data for no additional charge.
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