A damaged fiber optic cable caused widespread phone and internet outages in parts of the South Plains Wednesday, which could affect 911 service in some counties, according to reports.
The outage began Wednesday morning and was apparently affecting AT&T and T-Mobile customers in parts of Lubbock, Hale, Floyd and Motley counties. Landline and cellular telephone service as well as internet connectivity appeared to be affected.
As of 6 p.m., 911 calls in Hale, Floyd and Motley counties were being rerouted to other counties and relayed back to the affected departments via other means, such as two-way radio, officials confirmed. People who call 911 should still be connected to a dispatcher.
An AT&T spokesperson offered the following statement Wednesday afternoon:
We are working as quickly as possible to repair fiber that was cut by a third-party working in the area. The cuts may be affecting wired and wireless services for some customers in the greater Lubbock area.
An estimated time that service would be restored was not made available.