MONTREAL , Jan. 27, 2020 /CNW/ – The Internet of Things is one of the most impactful and recent technological advancements. Its importance to the travel industry can’t be understated. If implemented correctly, travel, tourism and hospitality companies may benefit from better operational efficiency, increased revenue and improved customer service.
FlightHub and Justfly delve into what exactly is the Internet of Things, and how it’s revolutionizing travel.
In literal terms, the Internet of Things includes everything connected to the web. However, it generally relates to devices specifically designed or upgraded with internet connectivity in mind. The ability to connect to the internet now seems commonplace, but it’s extremely powerful.
Travel, tourism and hospitality businesses are arguably the most well-positioned to take advantage of the Internet of Things. It allows companies to personalize customer interactions. Repetitive tasks can be scheduled, executed and reviewed automatically. Long term operation costs decrease while business performance increases.
The hotel industry is integrating and applying smart devices in multiple ways. In a push to offer a superior customer experience, some hotels suites feature voice-activated speakers, smart TVs, virtual reality components and more.
The implementation of these features means one thing: vastly improved products and services for customers.
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