Rural areas don’t always have a lot of options when it comes to internet service, and when the service that is available is unreliable, consumers get angry.
In response to complaints, action has been taken against Frontier Communications to address advertised service speeds. An agreement has been reached with the filing of an Assurance of Voluntary Compliance.
The Federal Trade Commission initiated a lawsuit, which was joined by the State of Michigan, against Frontier. The lawsuit alleged that Frontier did not provide the speeds it promised and charged for more expensive and higher speed service than what was actually provided.
While the case was proceeding in federal court, Michigan and Frontier came to an agreement. The agreement includes Frontier making a $15 million commitment to improve its infrastructure in Michigan over the next four years.
Frontier has also provided $20,000 to settle complaints from consumers who complained through the Department of Attorney General or the Better Business Bureau. Along with the investments, Frontier committed to improved marketing and choices for customers.
Reporting for WGRT – Jennie McClelland