Frontier Pays Millions to Settle Complaint Over Internet Speeds

Using unusually harsh language, the Federal Trade Commission and two California law enforcement agencies said they’ve stepped in to stop Frontier Communications from “lying” about internet speeds and “ripping off” customers, including by requiring Frontier to build out fiber and pay millions of dollars in reparations.

Specifically, the FTC said the broadband provider had been charging for high-speed internet speeds it failed to deliver under several digital subscriber line (DSL) service plans per an FTC complaint filed in May 2021 it had now settled with the agency. Frontier will pay $8.5 million in civil penalties and costs, as well as $250,000 to go to the “ripped off” California Frontier customers and future discounts for DSL service.


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