KINGSLAND, Texas (KXAN) — When raging floodwaters caused the 2900 Bridge to collapse on October 16 in Kingsland, it cut off more than access to neighbors.
Approximately 250 customers of Frontier Communications also lost their phone and Internet services because the company’s cables that ran under the bridge were destroyed, too, when it collapsed.
Barbara Schmidt, who lives on the southern side of the bridge, did not get her phone and Internet service back through Frontier until New Year’s Eve. However, her 90-year-old mother who lives next door still has nothing.
“Every time you go through that automated telephone system to get an answer, you can’t get an answer of when things are going to get fixed, what’s going on, what the status of the repair is,” Schmidt said.
Her frustration made her contact KXAN to try and get some answers from Frontier.
Bob Elek, the company’s director of public relations for the south region, sent a statement Thursday that read, “As a result of the bridge collapse, we had major outages locally near the bridge collapse in Kingsland and throughout Hill Country.”
Elek said Frontier has restored Internet service to all but 21 customers who live on the south end of the bridge. He added that another 37 customers had reported no phone service, but the company’s records indicate that those people have all had it restored.
Schmidt picked up her mother’s phone Thursday to show that her service is not back yet.
“It’s dead,” she said, “no dial tone.”
Elek said Frontier plans to get in touch with Schmidt and her family to resolve their issues, but no timeline is available for their repairs.
In the meantime, Frontier is asking anyone with phone service outages to call 1-888-376-6843 to report any issues.
Elek said that the company expects Internet services to be restored “in the next two weeks or less.” He said newer equipment has already been installed to replace what was destroyed, and that may lead to faster Internet speeds for some customers.