Internet restored for 1000 West Aucklanders after cable damaged by rodents fixed

Internet has been restored for almost 1000 West Aucklanders who’d been cut off for more than 30 hours after fibre cables were damaged by rodents.

The outage started on Tuesday night and had impacted about 1000 residents in West Auckland – mostly in Te Atatū.

A Chorus spokesperson said on Thursday morning that just five connections were still impacted as of 4am, while most connections came back through the night.

Chorus earlier told Stuff the outage happened after rodents “gnawed” through fibre cables.

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Chorus said it went to considerable lengths to protect the network from rodents, but they still occasionally made their way into underground ducts.

The damage to the cable was at a single location. The cable contained 312 individual strands of fibre, and each strand of fibre served up to 16 homes or businesses.

There was additional cable available to pull through, and technicians had worked on splicing (rejoining) each of the fibres.

In January 2021, a fibre cable likely damaged by rodents had also led to more than 1000 broadband users in West Auckland to be cut off from the internet for more than 24 hours.


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