Providers in the Lehigh Valley have agreed not to terminate internet and phone service for customers who can’t pay their bills amid the coronavirus shutdown of non-essential services and businesses.
Federal Communications Commission Chairman Ajit Pai urged providers to take the “Keep Americans Connected” pledge amid the coronavirus outbreak.
Comcast, RCN, Service Electric and Verizon are among the list of companies that have taken pledge as of Tuesday, which also includes AT&T, Cox, Sprint, and T-Mobile.
Under the pledge, for the next 60 days the companies will:
- Not terminate service to any residential or small business customers because of their inability to pay their bills due to disruptions caused by the coronavirus
- Waive any late fees that any residential or small business customers incur because of economic circumstances related to the coronavirus pandemic
- Open Wi-Fi hotspots to any American who needs them.
“We stand behind local and national authorities encouraging everyone to stay home and self quarantine,” John M. Walson, president of Service Electric Cable TV and Communications, said in a news release. “Our cable and internet customers are relying on us more than ever to provide reliable service and connectivity. We also understand there are many financial concerns related to the coronavirus outbreak and want to assure our subscribers we will work to assist them during this time of uncertainty.”
Service Electric is offering free 10×5 internet service for new customers for 90 days. For more information on modem access and the 60-day financial grace period, Service Electric customers should call 800-232-9100.
Comcast and AT&T were the among the first internet providers to offer raising internet speeds or suspending broadband data caps, CNET.com reported. Part of the pledge urges other companies to follow suit.
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