Photo: Sean Bowley/Hearst Connecticut Media
While some Connecticut residents have had power restored in the wake of Tropical Storm Isaias, they still might not have internet access.
Internet providers said local issues, as well as power outages linked to the storm, are prompting some customers to remain off line on Thursday.
In a statement, Kristen L. Roberts, vice president of communications with the Western New England Region Comcast office, said remaining service interruptions are “mainly due to commercial power outages and/or restricted access areas due to hazardous conditions and closures.”
“Our teams are making progress,” Roberts said. “For most customers, services should be restored after power is restored and access to damaged infrastructure and downed lines have been cleared. It’s important to note that even though power might have been restored to an individual’s home, there are instances where power has not yet been fully restored to the local Comcast distribution point that serves the neighborhood. Once cleared and access is gained, we will continue to work around the clock until services are fully restored for every customer.”
Ashwin Bhandari, a spokesman with Altice USA, Optimum’s parent company, also noted that those with power, but without internet, may be receiving electricity from a different source than the one that powers the company’s network.
“Or, restoring the service may require repairs, even down to the connection between the home and the nearest utility pole,” Bhandari said. “In addition, our technicians often cannot begin work until the power company completes their repairs, so customers may experience some lag time between when power is restored and their Optimum services are restored.”
Officials with Frontier Communications said power losses and storm damage are still the “most significant factors” prompting outages Thursday, although some customers may still be “experiencing losses or disruptions of service … due to storm damage to cables, remote cabinets, or localized equipment that serves their individual location.”
“Our crews are actively in the field assessing damages and repairing infrastructure,” said Javier Mendoza, vice president of Corporate Communications and External Affairs for Frontier. “We thank our customers for their patience as Frontier crews work diligently to repair damage as quickly as safety will allow.”
Hundreds of thousands of Connecticut residents were still without power Thursday.
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