Optimum customers who did not get their internet and TV service back following power outages associated with Tropical Storm Isaias will receive a bill credit, the cable company said Wednesday.
“Optimum will be providing credits proactively to customers whose Optimum services were not available when power was restored,” an Altice spokeswoman said in an email. “Customers do not need to request the credit — we will be applying it to their accounts in the coming weeks.”
No information was immediately available about the extent of outages.
‘It really whacked New Jersey’:NJ investigating what went wrong with Isaias power outages
Earlier Wednesday, a reader in Jackson reported that he had no internet but his television service was working. A consumer site at downdetector.com reported problems in the last 24 hours. Of the reports, 64% said there was a problem with internet service, 24% had a “total blackout,” while 10% had problems with TV service.
As of 9:30 a.m. Thursday, less than 1 percent of Optimum customers were without service, a spokeswoman said
Tropical Storm Isaias knocked out power to communities around New Jersey. On its website, Optimum said it is “working around the clock to restore service.”
David P. Willis: [email protected]
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