Players with internet connectivity issues may experience errors when installing PlayStation 5 games from discs, resulting in a failed install.
The newly-released PlayStation 5 is off to a rocky start, and as time goes on, players are fording a continual stream of issues ranging from power glitches to storage problems. But the console’s most recent hiccup comes from installing games off of a physical disc, with a connectivity error that can result in a delayed or even incompletable install.
Console problems are not uncommon in new releases, especially given that developers tend to rush them into retail in time for the holidays. The PS5 certainly hasn’t bucked the trend, and since before its release has been plagued with a number of problems including some severe enough to cause crashing and bricking. Sony has been patching problems as fast as they are able, but not fast enough to deliver the quality experience that Sony has been promising with its latest console, over a week after the PS5’s highly anticipated release.
The patches Sony has released so far has fixed issues like a download queue glitch that caused purchased games to sit in perpetual limbo, which obviously caused its fair share of aggravation for players who just wanted to play the games they’d purchased. But a new problem is causing difficulties with games that are being installed off of physical discs. As MP1st reports, modder Lance McDonald says the error is caused when players are connected to PSN while installing a PS5 game off of the disc and experience a sudden disconnect, power outage, or even slow internet connectivity. Because the PS5 packages the initial game file and the latest patch as a single file, instead of separate files like the PlayStation 4 did, any internet connectivity problems along the way will toss up a CE-107863-5 error and stop the install dead in its tracks.
..if you insert a game disc while connected to the internet, “All Data” automatically and silently will include whatever patch is available online, and you wont be able to get past Level 2 until that’s finished downloading and merging. pic.twitter.com/guQ91oGXLf
— Lance McDonald (@manfightdragon) November 20, 2020
The only way to fix the problem is to delete the install entirely and start over again. The only current workaround is to go offline entirely when installing a game from disc, and then going back online to install the update patches so that they’re treated like two files instead of one. This is how it should’ve been done in the first place, given that it worked perfectly well for the PS4 and is absolutely testament to the old adage “if it isn’t broken, don’t fix it.” There’s no word yet as to if or when Sony will be releasing a patch to fix the glitch, and they have yet to acknowledge it. But then, the company most likely have its hands full with other problems.
Glitches and hardware issues are a longstanding and unfortunate side-effect of the console war, with big names like Sony and Microsoft racing each other to the finish line located at the start of the holiday shopping season. With player anticipation consistently high, the companies have little choice but to push out their product before they’re adequately tested. While the PS5 is the best deal Sony has put out so far (when adjusted for inflation), it’s becoming abundantly clear that Sony is becoming increasingly lax in their quality control because its dedicated fanbase all but assures them that they will turn a profit even on the most subpar products – even ones that players have to cross their fingers to properly use.
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