Sky’s phone and internet service has stopped working in some parts of the north west, the company says.
For users across the wirral, connections have gone down and landline calls and web connections are not working, it said.
Users said the issues have lasted for more than an hour at the time of publication.
In a tweet, Sky said it would update customers when there was a change to their service.
Users in “Arrowebrook, Birkenhead, Bromborough, Caldy, Claughton, Eastham, Ellesmere Port, Helsby, Hooton, Mountwood, Neston, Rock Ferry, and Wallasey” are affected, it said in the post. But many Sky customers posted replies to that tweet making clear there were problems in other parts of the Wirral.
Sky’s service status page makes clear that it is aware of the issue and that it is working to fix it.
“You might not be able to get online or make/receive phone calls due to a problem in your local area,” a message reads. “We’re working on fixing the problem and we’ll provide an update on this page once we’ve discovered what is causing the fault. We’re sorry for any inconvenience caused.”
There does not appear to be issues with Sky’s TV service.