EVANSVILLE, Ind. — Technology provider Astound on Saturday offered no specific timeline for full restoration of internet service for Indiana customers being transferred from WOW, but some Evansville businesses said they were back online following disruptions.
Honey Moon Coffee Co. at Weinbach Avenue and North Burkhardt Road suffered outages Thursday and most of Friday. Owner Zac Parsons was relieved to be online Saturday because the University of Evansville’s graduation brings a rush of traffic to Weinbach.
“It’s our biggest sales day of the year,” Parsons said.
Doc’s Sports Bar on Stringtown Road had to turn away customers for parts of two days because it couldn’t accept credit cards. Owner Josh Pietrowski noted customers couldn’t pull cash from ATMs if those also were connected to WOW internet.
WOW internet outage:Some restaurants, other customers still without phone/internet service
Pietrowski said many people don’t carry cash these days, “and it’s a glaring inconvenience when you can’t swipe the card.”
Doc’s and other businesses contacted were back online Saturday after days of difficulties.
Some, however, could not be reached. Potential customers who can’t reach a business by phone should consider visiting in person.
Haynie’s Corner Arts District businesses with WOW service were in a bind Friday night as the neighborhood’s First Fridays season began.
Scott Schymik, owner of Sauced and Schymik’s Kitchen, said his servers were sending handwritten orders to the kitchen earlier in the week while the internet was down, a throwback to pre-technology times.
Mo’s House owner Moriah Hobgood said disruptions aggravate business owners and customers alike.
“Most of our business runs on internet,” she said.
The problems, which also affected residential customers, were blamed on a company ownership transition from WOW to Astound Broadband.
The disruption impacting thousands of customers came as Evansville businesses prepared for a busy weekend of college graduations, Kentucky Derby parties and, of course, Mother’s Day.
In social media post Saturday, Astound said it was working “tirelessly” on the issue.
A customer-service representative with Astound said the service disruption affected all Indiana WOW customers and is the result of the migration of WOW’s database to Astound. He said the issue is not only affecting customers but also internal Astound networks in Indiana.
Twitter and Facebook have been filled with complaints about internet and phone outages.
Is your business still experiencing an outage? Email reporter John Martin at email@example.com.