TAMPA, Fla. (WFLA) – An elderly Carrollwood couple has their phone and internet back, less than 24 hours after 8 On Your Side got involved.
On Tuesday, we met Fred and Barbara Power, who lost their Spectrum services last Friday. They said they started to get frustrated when the company gave them the runaround about the problem, so they contacted 8 On Your Side.
A spokesman for Charter Communications, the parent company of Spectrum, told us Tuesday the company was aware of the issue and was working to resolve it.
On Wednesday morning, Fred and Barbara got in touch with us to let us know their phone and internet are back on.
They say a service technician came to their home first thing Wednesday morning. He tracked the problem to a power outage that caused their modem to go out. After correcting the issue, their service is back to normal.
When Fred and Barbara Power lost their phone service on Friday, it wasn’t the first time it had gone dead.
They’ve lived in their Carrollwood home for more than 50 years and it was normal for the service to go out in hurricanes and strong storms.
But it was normally out for only a day or two and Friday’s weather wasn’t stormy at all.
Barbara relies on her landline for calls from family, friends, doctors and occasionally, calls about medications.
She and Fred are both in their 80s, so the cell phone they have is only for emergencies. When the land line is out, that’s a problem.
“We feel very shaky because we don’t have a land line,” said Barbara.
Then Fred chimed in, “It’s not as bad as losing the lights or the power. We’re not starving, it’s our second thing that we would be upset about.”
Barbara explained the customer service seemed a bit lacking.
“It’s just the idea that they don’t seem to be trying to fix it,” she said.
Days went by and Barbara kept calling.
She first said customer service representatives seemed to forget about her, and then they didn’t seem to care about the situation.
“‘Our service people have no information to help you,'” Barbara said the person on the phone told her.
“So don’t bother us, in other words, is what it sounded like to me. But I still bothered them three times this week and then I decided to tell you about it.”
Joe Durkin, with Charter Communications, the parent company of Spectrum, told 8 On Your Side the company is aware of the issue and is working to resolve it.
He also said the company wasn’t aware of any widespread issues in the Carrollwood area.
Barbara is pleased the company is now aware of her issue.
She did receive correspondence from Spectrum earlier in the week, in the form of a bill for $180 and change.
Now she’s wondering if she should pay it and why it keeps going up.
“It was $141 a year ago and now it’s $184.50,” said Barbara.