Thousands of Evansville broadband customers coping with WOW! outage

EVANSVILLE, Ind. — Several Evansville businesses — and scores of individual customers — are still experiencing phone and internet disruptions after Wednesday’s service transition from WOW! to Astound Broadband.

A customer-service representative with Astound said the service disruption is affecting all Indiana WOW! customers and is the result of the migration of WOW!’s database to Astound. He said the issue is not only affecting customers but also internal Astound networks in Indiana.

More:Here’s what Evansville’s WOW! customers can expect under system’s new RCN ownership

The rep said the disruption is affecting “thousands” of customers in Indiana, including businesses.

Astound Broadband, which does business as RCN, Grande Communications and Wave Broadband, acquired the Evansville assets of WOW! Internet, Cable & Phone in 2021 in a $661 million deal.

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