When will my internet be back? Probably when power is restored, providers say – New Haven Register

Xfinity outages in the greater New Haven area Wednesday are likely linked to the damage done by Tropical Storm Isaias, a spokesman said Wednesday.

In a statement, Kristen L. Roberts, vice president of communications with the Western New England Region Comcast office, said officials believe most “issues are commercial power-related, and services should be restored for our customers as power comes back on.”

“In some cases, there is damage related to high winds and fallen trees, and our technicians are working to restore services as quickly as it’s safe to do so,” Roberts said.

Officials with Optimum also said “the majority of service issues experienced by customers are related to commercial power outages.”

(W)e are engaged with the utility companies to ensure service is restored as safely and quickly as possible. We thank our customers for their patience as we work to get everyone back online,” officials said.

Officials with Frontier Communications said power losses and storm damage are the “most significant factors” prompting outages Wednesday, although some customers may still be “experiencing a loss of services due to damage and loss of power to their individual location.”

“Our crews are actively in the field assessing damages and, once power returns, will be able to fully determine how many customers will need a technician’s assistance,” said Javier Mendoza, vice president of Corporate Communications and External Affairs for Frontier. “We thank our customers for their patience and regret any inconvenience caused by disruptions to our service.”

Xfinity, Frontier, and Optimum subscribers can obtain information about outages near their homes through each company’s website.

Hundreds of thousands of Connecticut residents were without power Wednesday morning, including more than 8,000 in New Haven.

Hearst Connecticut Media has compiled a series of answers to questions being asked Wednesday across the state, as residents take steps in the wake of the storm. That information can be found here.