Webex also is seeing an increase in doctor-patient video consultations. The Centers for Medicare and Medicaid Services has relaxed its rules regarding telehealth, allowing more patients to access their doctors remotely through video conferencing platforms.
While telehealth has been popular for patients and doctors in rural areas, the new rules allow senior citizens even in urban centers to consult with physicians without having to leave their homes, and that, too, has expanded the use of video conference platforms, Rosauer said.
If the widespread closures continue and grow to include legislative bodies across the country, Webex has the capacity to host large, virtual meetings, allowing participants to share documents, call roll and register votes, Rosauer said.
Zoom, another video conferencing platform, said it would not disclose details of the increase in traffic on its platform, but spokeswoman Amie Dehner said the company was managing the surge without any glitches.
The company operates its own data centers in 17 places around the world, allowing for flexibility and control “when it comes to routing both our audio and video traffic,” Dehner said.
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