Thousands of Comcast and Xfinity customers from Naples to Leesburg appeared to be knocked offline for hours Monday afternoon, according to the company’s website.
Messages left seeking comment from company officials were not returned. But customers comments and the company’s comments on its website indicated the outage was widespread.
Customers in Sarasota, Naples, Cape Coral, Leesburg, Orlando, Sebring and other areas reported loss of service.
@jcooper1351 Is there a Florida wide outage of @Xfinity ???
Another user, @just_josh33872, said in a post that “it seems to be almost all of Florida, no service in Sebring either.
A map on Xfinity’s site documenting user problems showed a broad arc of outages stretching along Southwest Florida’s coast across Tampa and the central part of the state.
Initially users seeking help received indication that service could be restored by this evening, but there was no confirmation of that by the company.