Duncannon is dealing with information technology problems that have prevented it from accessing borough email, some digital records and entering new information.
“We’re trying to determine the full scale of our IT issues,” said council President Jeffrey Kirkhoff on April 22.
Borough officials are working with the IT company, Splashwire of Lemoyne, to address the issues as quickly as possible, Kirkhoff said. The problems haven’t caused an interruption of essential borough services, business or payments. He declined to go into specifics about how the problems arose.
“We don’t have everything identified yet, and we’re not going to put false information out and cause panic,” he said.
As of May 1, the borough did not have additional updates on the problems, he said.
In 2018, the borough contracted with 2K Networks to upgrade its computer and IT systems to better manage finances, communication and other functions. 2K Networks rebranded to Splashwire in June of that year following a sale. The company was founded in 2000 as a technology consulting and solutions firm.
Duncannon hired the company using state grant money connected with the borough’s Early Intervention Program. The EIP helped it hire financial consultants in 2017 to straighten out the borough’s business affairs, including structural deficits that were bleeding money.
Jim T. Ryan can be reached via e-mail at [email protected]