What does “like new” mean? First, it’s important to note that Amazon doesn’t refurbish all of its Renewed products. While the company does refurbish its Echo, Fire, Kindle and other Amazon-branded products, most of the Renewed listings you’ll see on Amazon are refurbished and sold by third-party businesses. Each of those third parties, in turn, have their own refurbishing practices, customer service departments and user reviews. Having said that, Dan Vanwijk, director of marketing and eCommerce at refurbisher and retailer TechforLess, tells me that Amazon’s standards are quite clear:
- Items must have no cosmetic damage that is visible from 12 inches away
- The product’s markings should all be intact (with no new markings, logos or other branding allowed)
- And the seller must maintain an internal quality management system that can identify defects in a timely manner.
Amazon also says in its Quality Policy that Renewed products should only contain original manufacturer parts: batteries, screens, speakers and so on. That way, you aren’t duped into buying a refurbished phone with a low-quality, off-brand battery that would present safety issues. Vanwijk says their standards at TechForLess are slightly more stringent than Amazon’s requirements — for one thing, the reburbisher lays out on its site the specific condition of each product, be it open box or otherwise used. but that can vary from seller to seller.
To ensure your satisfaction (and continued patronage), Amazon offers a 90-day Amazon Renewed Guarantee in addition to its return policy, in case the product has problems in the first few months.
“Amazon really has your back when you’re a customer, so consumers are pretty safe,” explains Bumstead. “If you get a machine that’s damaged, or if you have any kind of problem, you can find recourse. Amazon sides with the customer more often than not.” While that’s great for you, the buyer, it can make things difficult for a seller.
But there are other reasons Amazon Renewed is beneficial for shoppers: Namely, Amazon has a huge selection of Renewed products. Their Renewed storefront shows not only electronics like computers and smartphones, but also kitchen appliances, power tools, cameras, headphones and video games — both game consoles and the game discs themselves. Here are some examples.
If you just can’t seem to get your Wi-Fi from one end of the house to the other, a mesh system could solve your problems. Netgear’s Orbi is one of the best options around, especially if you have kids and want robust parental controls. You can buy a two-unit kit Renewed for $219, which is about $80 off the full-price version.
Been itching to try out an air fryer for perfectly crispy Brussels sprouts or homemade onion rings? The highly-rated model from COSORI runs $120 new. Its likewise highly-rated Renewed counterpart runs for $93, a nearly 25 percent discount.
Best Buy’s in-house Geek Squad Certified Refurbished
Best Buy also sells refurbished items, both online and in-store. But unlike Amazon, most of their Geek Squad Certified Refurbished products are refurbished by Best Buy staff. This, they say, allows them to ensure a product “works like it’s supposed to and has zero, or very little, cosmetic damage.” Though, “in some cases,” a Geek Squad agent tells me, a “qualified third-party” may test and inspect the device, in which case it won’t carry the “Certified” label on the item’s page.
Refurbished products come with the same return and exchange policy as other products sold by Best Buy. And most products also come with a 90-day warranty — which is likely shorter than the warranty on a new product, but this is also typical for refurbished electronics at other stores like Amazon. Best Buy offers extended warranties on many refurbished products, for a price. I’ve never found extended warranties to be a worthwhile purchase — if you need the peace of mind, it’s there.
If you’re tired of deciphering unintelligible dialogue in your movies, it’s time to ditch your TV’s built-in speakers and get a soundbar. Best Buy currently has Sonos’ Playbar — a slightly older model, but still a fantastic soundbar by any measure — for $495, which is $205 off the new price.
Solid State Drives (or SSDs) are super-fast hard drives that can make an old computer feel like new — or speed up loading times on your Xbox or PlayStation game console. Best Buy offers plenty of refurbished SSDs at a discount — not a bad way to save a bit of cash.
Walmart’s Obscure Refurbished Categories
Walmart’s refurbished storefront is more confusing than other stores when it comes to their refurbishing practices. But Vanwijk at TechForLess, who sells on Walmart, says their quality rules seem less clear than Amazon’s. Walmart states in its content policies that refurbished items must be in “like-new condition,” but doesn’t go into any detail — the retailer didn’t respond to multiple requests for comment. You may find more information on a seller’s individual listing or about page, given that store’s own standards. But I can’t find anything more descriptive, meaning it may be open for sellers to interpret for themselves.
Having said that, Walmart dedicates a seemingly separate portion of their store to “Certified Refurbished” products, with more detailed rules similar to Amazon’s:
- No visible cosmetic imperfections when held 12 inches away
- No scratches on the LCD
- No indentations or dents
- Original manufacturer parts only
- And so on.
But the Certified Refurbished section only seems to constitute a portion of Walmart’s refurbished offerings. Plenty of those other items are missing the Certified tag in the product title, and they’re absent from search results in the Certified Refurbished section. To make matters even more unclear, some items that are in the dedicated Certified Refurbished section don’t say “Certified” in the title — Vanwijk says he wasn’t even aware of any Certified Refurbished program at Walmart, despite the fact that some TechForLess items were listed in that section of the store at the time of this writing (and missing the “Certified” label).
Finally, browsing the Refurbished section shows that the return policy can vary from seller to seller, so if you decide to purchase a refurbished item from Walmart, be sure to check what that seller offers.
Apple has had some reliability problems in their recent laptops over the past few years, which is why I often recommend buying a refurbished model from Apple’s better days. This 2012 MacBook Pro is a steal, and unlike newer models, many of its internal components — like the RAM — can be easily upgraded with a multi-bit screwdriver if it feels like it’s falling behind the times. The “Grade A or B” tag means the laptop might sport some cosmetic blemishes but should still be in working order.
Vizio’s M-Series Quantum is one of the best 4K TVs you can buy for the price — I love it so much that I have it at home — and Walmart sells a refurbished version of the 55-inch model for $450, which is a fantastic deal compared to a new model.
Target’s Manufacturer-, Certified- and Other Refurbished
Target doesn’t appear to have as many refurbished products in its store as other marketplaces, but it does have some. I could not find much information about their refurbishing policies on their site. However, refurbished products seem to carry a number of different labels: Some say “Manufacturer Refurbished,” others say “Certified Refurbished,” and still others just say “Refurbished” or “Reconditioned.” Target did not respond to multiple requests for comment. All the refurbished items I researched came with Target’s standard 90-day return policy, and are eligible for an extended warranty from Allstate’s SquareTrade.
“Manufacturer Refurbished” likely means that Target is buying (or acting as a middleman for) refurbished products that come directly from manufacturers like Samsung, TCL and other brands, or the refurbishers they contract with. That’s nice because you can google that brand’s individual refurbishing policies for more information on its quality standards. Many of Target’s Certified Refurbished listings are sold by third parties. Like Amazon and Walmart, those sellers are probably refurbishing products themselves or buying from another third party who has, adhering to Target’s quality standards (again, in theory — they aren’t very transparent with their requirements).
Samsung may have come out with its flashy S20 smartphone this year, but last year’s S10e is still a great buy and you can get it refurbished for just over $400. You can read about Samsung’s refurbishing practices here — though Target’s product page doesn’t say anything about warranty, except for a user Q&A that implies it’s only 60 days as opposed to the full year you get when buying directly from Samsung. You can see how doing a bit of extra research is important between sites.
KitchenAid 5qt Stand Mixer (Refurbished) | (limited availability)
If you do a lot of baking, you know how essential KitchenAid’s stand mixers can be — but new models can be awfully pricey. Target sells a refurbished model for $200, which is a great deal — and, interestingly, KitchenAid is rather active in Target’s Q&A section, answering questions about warranty and included accessories.
How to buy refurbished products with confidence
With such sizable discounts, buying refurbished is a fantastic way to save money. But despite what a listing may say, a refurbished item is never a guarantee that everything will work perfectly. If you look at the reviews of individual sellers — even ones with high ratings — you’ll find some customers who received less-than-new seeming products. “Huge scratch on the face,” reads one review for a Renewed smartphone on Amazon. “Charger is broken,” reads another. They’re the minority, but it does happen.
“The problem is, in the world of refurbishing, you have so much imperfect equipment to sell that most sellers are putting grade B or C stuff out there and just crossing their fingers,” says Bumstead. After all, companies like Amazon and Walmart can’t inspect every item its third-party sellers list on the site — though Amazon tells me they do audit their sellers through test buys. Vanwijk also says customers may be unaware they’re buying a refurbished product, which can lead to more complaints for small defects that are within the marketplace’s guidelines.
Before buying refurbished, here are some steps you can take to better your chances at a smart purchase:
- Click on the seller’s name to see their reviews. “Look for a seller that has been around for at least a year and has at least 200 reviews that are 90 percent or higher positive,” recommends Vanwijk.
- Check the seller’s website. “Confirm that they are indeed who they say they are and how they describe their products,” he advises.
- Make note of the return policy covering the item, and who offers it. A return policy covered by the retailer (e.g. Amazon or Best Buy) is usually better than one guided only by the seller.
- Research the warranty — both the span of its coverage and what kind of problems it covers — and which it doesn’t. It’s okay if it isn’t as long-lasting a warranty as might adjoin a new product, but I’d recommend at least a 90-day warranty to cover any short-term issues that may arise.
If you do face any problems, Bumstead recommends contacting the seller directly before you issue a return through the retailer. “The seller doesn’t want to lose the sale, and they’d much rather give you a discount or send you a free charger than have to do a full return,” he explains. “Chances are, the seller will bend over backwards rather than have a customer that could leave damaging feedback.”
Remember, despite the shorter warranty and occasional issues, the long-term savings from repeatedly buying refurbished can be very worthwhile if you have a little extra patience. And the planet will appreciate the effort, to boot.
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