Miles Technologies, a computer support company based in Lumberton, is delaying payments on software, information technology, online marketing and website services until after the pandemic subsides. The company services more than 100 clients in Burlington County.
LUMBERTON — The “do what you can” ethos has come to guide a lot of regular people and organizations during the coronavirus pandemic.
And now you can count Miles Technologies, a Lumberton technology company, among that group.
For its 120 business clients in Burlington County, and for its 2,000-plus clients around the region, Miles Technologies is offering free software, information technology, online marketing and website services during the pandemic.
It has also helped many of those clients transition their operations from offices to homes, allowing them to stay in business. And since that transition is not easy, Miles employees send out near daily emails and videos about how to manage it. They are even available via hotline for any client employee or executive with tech-related questions.
Now, don’t get the company wrong, it still needs to turn a profit, so its clients will still have to pay for their regular services, like software, IT, online marketing and website maintenance, when the pandemic subsides.
But by helping its customers stay afloat, Miles is helping to ensure that they will be able to make those payments down the line, said company officials.
Plus the work from home transition plans, tips and answers to questions are legitimately free of charge.
The Lumberton tech company is doing what it can.
“We’ll do this for however long it takes,” said John Horner, the vice president of software consulting at Miles. “It’s helping them with cash flow.”
Miguel Lemming is the vice president of the supply chain and information technology at the McCollister’s Transportation Group, based in Burlington Township. His company uses Miles Technologies for everything from website design to digital infrastructure support.
Recently, Miles helped McCollister’s transfer all of its computer software and records to a data cloud, called Striven. The new cloud allowed McCollister’s employees to access their work files from anywhere, even outside the office.
Using Striven, the transportation company has been able to instantly transfer 50% of its workforce to work from home status. To keep McCollister’s business going without a hitch, Miles has also made employees available for 24/7 tech support, according to Lemming.
As the pandemic continues, McCollister’s no longer has to pay Miles for web design, infrastructure maintenance and the Striven service, though it will once the coronavirus fades.
As a result of these services, McCollister’s is holding steady during the pandemic. Business is neither up nor down.
“It’s flat,” said Lemming. “Miles keeping costs down and ensuring productivity has helped us get through this time.”
But for the Miles team, doing what you can during the pandemic is not limited to helping business clients. It’s also charitable.
In April, the Food Bank of South Jersey, which covers Burlington, Gloucester, Camden and Salem counties, wanted to make a video explaining its “COVID-19 emergency food distribution response initiatives” to the public, according to Marie Alonso, the senior manager of communications and community impact at the Food Bank.
Alonso contacted Miles Technologies, and the tech company made and edited a video within 48 hours. The Food Bank then posted the video on its website and social media platforms.
The video helped the Food Bank continue its pace, for 2020, of distributing more than 15 million pounds of food per year, Alonso said.
“When the food insecurity impact of COVID-19 began to rapidly escalate, we wanted to get a video message of food resources, expansive food distribution services, emergency food box distributions and also a message of comfort to the community,” she added.
“This message was essential to us,” she concluded.
It also came free of charge.
“We’re just like everyone who has an opportunity to help during this time,” Horner said. “We know we need to forge ahead.”