‘Voltage issue’ caused internet outage, Cox officials say; service restored after 11 hours | News

An cable-and-internet outage that started Friday evening and lasted for upward of 11 hours across much of south Louisiana was caused by “voltage issues,” a spokeswoman with internet service provider Cox said the following morning. 

“We thank our customers for their patience as we worked as quickly as possible to restore outages in Baton Rouge, Lafayette and surrounding areas,” the company official said. “The customer outages were caused by voltage issues that have been resolved. Services are coming back online. Customers may need to reset their modem and unplug their equipment, wait 10 seconds, and plug their equipment back in to restart. Some customers may experience intermittent issues as the network is fully restored.”



Cox cable and internet customers in Baton Rouge and Lafayette suffer outages

Cable and internet service went down Friday night for many Cox Communications customers in the Baton Rouge and Lafayette areas, said a spokesw…

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