West Side Rag » Internet Outage Causes Frustration Across Large Swath of UWS; Service Fixed Before 2

Posted on November 30, 2021 at 1:55 pm by Carol Tannenhauser

Spectrum file photo by Will Buckner via wikimedia.

By Carol Tannenhauser

A prolonged Spectrum cable outage, shutting down Internet, phone, and TV services for about 20 blocks of the southern Upper West Side, was leading to frustration among locals on Tuesday morning. Some took to social media to tell the company.

“Ridiculous as hell bro,” Arman tweeted. “I’m in the middle of work and it crashes. Goes up for 2 minutes, crashes again and again. I’m tired of this company.”

Hang on a second! a spokesman for Spectrum said.

“Our technicians located a cut fiber optic cable during the overnight hours that initially appears to be damaged by an outside company or contractor,” John Bonomo, senior director of communications for Spectrum, New York City, explained. “[We can’t give] specific or exact streets, but safe to say the affected area(s) are 50s – 70s, both east and west sides. We generally do not give a number of customers affected, since it is always moving, i.e. decreasing as we splice fiber cables, which we are doing right now. Our crews are on site at the fiber cut, and are working to restore services by mid-day.”

Just before 2 p.m., Bonomo wrote in to say that the issue had been resolved.

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